Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include any tags, accessories, or documentation provided.

Certain items cannot be returned, including:

• Gift cards.
• Downloadable software or digital products.
• Personalised or custom-made items.
• Perishable goods (where applicable).
• Items marked as final sale.

How to Start a Return

To request a return, please contact us at Drislanbeauty@gmail.com with:

• Your order number.
• The reason for the return.
• Photos (if the item is damaged or incorrect).

If your return is approved, we will provide instructions on how and where to send your item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us within 48 hours of delivery so we can resolve the issue promptly.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at Drislanbeauty@gmail.com.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Non-Refundable Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: Drislanbeauty@gmail.com

Business Name: DrislanCosmetics